Primary Duties & Responsibilities
•Providing product and technical information to customers and sales team in a timely manner
•Communicate with customers and co-workers via phone/email/salesforce/fax
•Accurately process customer transactions such as orders, picks, packs, and returns
•Obtain accurate information from clients relating to their orders and projects
•Manage orders to ensure accurate and timely delivery of product
•Identify, research, and resolve customer inquiry and order status
•Coordinate the transfer of products from other locations as needed
•Work closely with other locations
•Monitoring inventory and allocations
•Inter-company billing, inter-branch billing, track customer owned inventory
•Reporting, analyzing, and performing other duties as assigned.
•Some travel may be required from time to time
Qualifications / Experience
•Minimum high school graduate, post secondary training is an asset
•Experience in customer service environments
•Proficient in the use of Microsoft Office, and capable to quickly gain working knowledge of software applications
•Excellent interpersonal, listening and communication skills
•Excellent organizational and time-management skills
•Strong problem solving skills; ability to make timely but sound decisions
•Strong numerical and analytical skills
•Manage changing priorities, demands and constant interruptions
•Ability to work under pressure, multi-task and meet deadlines
•Team player, but is able to work independently
•Fluency in FRENCH (written and oral) and ENGLISH
•Work flexible hours
The Rate of Pay would be $26/HR and hours would be 830 to 5 Monday to Friday
send resume with FRENCH and ENGLISH Customer Service Experience to :
wendy@accesscareers.com